That can add up quickly for a family of four. That means if you have multiple computers you want backed up, you will have to create and purchase separate accounts for each one. But allowing only one computer to be backed up is frustrating (I personally have things spread between two devices). It isn’t a bad price, especially for unlimited backup storage. It matches many other basic options for cloud services, and it does so at roughly the same price: $71.99 per year. The first tier, Basic, gets users unlimited backup for 1 device, customer service, and remote access to all of your files. The personal plans are separated into three tiers. The drawback is that Carbonite only covers one computer. The real difference in the plans then ultimately comes down to what you want to backup. The one nice thing about Carbonite is that it offers unlimited backup, no matter what. But if you want to try it out, there is a 15 day free trial. This is somewhat frustrating because someone may not want to pay for a solution if they have a nominal amount of data to backup. The first thing you will notice is that Carbonite does not have a free plan: something most of its competition offers. Its pretty cut and dry, and the process doesn’t really differ from other cloud storage clients.Ĭarbonite offers several packages for personal solutions. You download it from the website, log into your account, and immediately start syncing your files with the website. The Carbonite client works the way you would expect it to. The Verdict Carbonite – Personal Solutions Now that we’re a bit clear on what is what, lets take a look at what Carbonite offers.ģ. If for some reason something happens to your computer while the syncing software is running in the background you may lose all your data. A syncing file and folder software that essentially maintains replica copies of your data on a cloud. With physical disks you also run the risk of losing them, corrupt data and physical drive failures (something that happened to me a few years ago).Ī cloud storage solution is essentially what the likes of Dropbox, OneDrive and many other services offer. A cloud backup means that your data in the cloud is safe from physical damage that happens with physical hard drives. Carbonite is a cloud storage and backup solution. So what is a cloud backup solution and why would you need it? A backup solution in the cloud means everything on your hard drive is also on a storage device elsewhere. They get two stars because they support Hyper-V full machine backups.There are all kinds of cloud storage services out there, but most of them only come with general plans and they are not full cloud backup solutions. Certainly not impressed with their support. At this point I am wondering if Carbonite is a suitable professional product. Fine, we all have bad days, I will call later so that support can make sure I next, next, finish on an uninstaller.Īdditionally their portal doesn't have any way that I could find to check the status of my ticket. At this point I just wanted to get away from unhelpful Mr. Grumpy pants said I would have to let them perform the uninstall and reboot the server so that they could "make sure it was done correctly" before the issue could be escalated. It was obvious that providing me with support was just too much trouble for grumpy Tylor so I asked for escalation. I uninstalled without the requested reboot the uninstalled prompted me for, reinstalled. (Side note: Pet peeve that uninstall and reinstall was the very first troubleshooting step.) I reiterated that I wanted to try something that didn't require a reboot. I was told by an unfriendly Tier 1 guy that I was to uninstall the software and reinstall. This is a production server so I wanted to see if there is anything I could do short of a reboot. I got an error "Carbonite remote management service could not be started. We had enough space so I tried restarting all of the services. Over the holiday weekend it stopped uploading backups with an error about there not being enough space to store the backup in the cloud. I have been running Carbonite Server Backup for just over two months.
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